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We do not disclose your personal information to third parties, unless one of the following limited exceptions applies.
If you submit an application for an insurance product offered through an insurance agent or agency with whom we have associated, then we may disclose your personal information to that agent or agency to process your requested quote or application. Please be assured that these partners are only allowed to use your personal information to process your requested quote, application or enrollment form and are contractually obligated to maintain strict confidentiality.
Service Providers. We may disclose your personal information to other companies that help us process or service your insurance application or correspond with you. For example, we may provide your personal information to a service provider to verify the validity or credit limit of your credit card. Please be assured that the companies we hire to process or service your insurance application or correspond with you are not allowed to use your personal information for their own purposes and are contractually obligated to maintain strict confidentiality.
Legal Obligations. We may disclose or report your personal information when we believe, in good faith, that the disclosure is required or permitted under law, for example, to cooperate with regulators or law enforcement authorities or to resolve consumer disputes.
Outside of these exceptions, we will not share your personal information with third parties. We collect personal information in the normal course of business in order to process your insurance application and to serve you better.
Registering With Us. We begin collecting personal information from you when you register with us. You may register with us through our website by entering your email address and, if you are creating an account, choosing your password. Under our current process, you must create an account before starting an application for a health insurance or other product offered on our website.
CHILDREN UNDER THE AGE OF 13 YEARS. In accordance with the Children’s Online Privacy Protection Act (COPPA), we will not knowingly collect or accept personally identifiable information from a child under the age of 13 without a parent’s or guardian’s prior consent. We will also allow the parent or guardian of a user under the age of 13 to review, update, change, delete or refuse to permit further collection of any and all information collected by the website. A child’s personally identifiable information will be treated with the same care and respect as an adult’s information.
Applying for Health Insurance. If you apply for health insurance through our website, we may ask you to provide us with personal information and/or health information relating to you and any family member who will be included on your application. This information will be used to process your application. Additionally, we may ask you to provide us with credit card or bank information, which will be used to process your application or collect any fees associated with your application or insurance premiums upon approval of your application.
Providing you with a quote or processing your application. We may use your personal information to get in touch with you when necessary to process your application or to provide you with a quote. For example, emails may be sent to you throughout the application process to inform you of the status of your application and to seek additional information that is requested as part of the application.
Customer satisfaction, referrals and other products. We may contact you to survey your satisfaction of our service, refer our products and services to other people, and/or to inform you of additional products and services.
We gather anonymous information about you for our internal purposes, and we may share this anonymous information with third parties.
Anonymous information is any information that does not personally identify you, including aggregate demographic information such as the number of visitors to our website from a particular state. We use anonymous information primarily for marketing purposes and to improve the services we offer you.
We protect the confidentiality and security of your personal information.
We maintain physical, electronic and procedural safeguards to protect your personal information. For a more detailed discussion of the electronic safeguards on our website, please see below.
We continue to evaluate our efforts to protect your personal information and make every effort to keep your personal information accurate and up to date.
You may update your name, email address and password by clicking on the “My Account” link on this website and signing in using your email address and password.
We will provide notice of changes in our information privacy practices.
If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not we use your personal information in this different manner. In addition, if we make any material changes to our information privacy practices that do not affect the personal information already stored in our database, we will post a prominent notice in the privacy portion of our website notifying users of the change. Your continued use of the website following the posting of changes to these terms will mean you accept those changes.
Additional Information About Privacy and Security
“Cookies” and “Clear Gifs”
“Clear gifs” are tiny graphics with a unique identifier, similar in function to cookies, that are used to track the online movements of website users. The main difference between the two is that clear gifs are invisible on the page and are much smaller than cookies.
Browser Support and Internet Security
Any time you enter or provide personal information in our website, we encrypt it using Transport Layer Security (TLS) 1.2 or better technology. TLS protects information as it crosses the Internet. To support this technology you need to use a browser with strong encryption, such as Mozilla Firefox, Microsoft Edge v77+, Safari, and Google Chrome, and update your browser versions when prompted to ensure you have the latest security capabilities. In order to adhere to the latest standards and ensure the highest levels of security, we generally support only the most recent major release of a browser, plus one version previous for compatibility.
In the specific case of web browser support, the following four browsers are supported in accordance with the vendor support policy listed:
- Google Chrome: Support for the most current major stable channel release only
Please visit the Google Chrome FAQ for a description of the Chrome support policy
- Mozilla Firefox: Support for the most current major ESR version and above, in production only. Please visit the Mozilla FAQ for a description of the Firefox support policy
- Apple Safari: Support for most current major production release and one prior release
- Microsoft Edge: Support for the latest major version of Microsoft Edge Chromium. Beginning in MS Edge v77, Microsoft has decoupled Edge from Windows OS and shifted to a Chromium-based browser technology & deployment model that follows a continuous 6-week update pattern similar to Chrome & Firefox. Please visit the Microsoft Edge FAQ for a description of the Edge support policy
Microsoft Internet Explorer policy update:
Microsoft Internet Explorer 11- Microsoft has deprecated IE 11 in Windows 10 and recommends using Edge as the default browser.
Given that Microsoft has deprecated Internet Explorer 11, beginning in July 2020 Centene will stop supporting Internet Explorer as a valid browser client to access our sites. There are significant security and performance concerns with Internet Explorer 11 (see Microsoft FAQ), and Centene encourages customers to move to a modern browser such as Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari.
For mobile device operating systems, Centene provides support for the most recent browser delivered by the device operating system only.
Mac OS X
* Chrome for Android only, not the native Android browser
In the case where feature parity is not consistent for the same browser version across platforms and devices, those features are only supported by Centene to the extent that the vendor has enabled.
Your Password and Other Security Issues
The password you enter when you begin an application on our website is your private entry key into your application. You should never share it with anyone. Your password must be between 6-20 digits and/or letters long. If you forget your password, click on “Forgot Your E-Mail Address or Your Password?” on the quoting page.
Security Risk of Using Non-Approved Automated Software Applications
For security reasons to guard the safety of your data, access to this website is limited to SSL-capable browsers such as Microsoft’s Internet Explorer 4.01 or higher or Netscape Navigator 4.06 or higher. Under no circumstance should you use any software, program, application or any other device to access or log-in to the Company website, or to automate the process of obtaining, downloading, transferring or transmitting any content to or from our computer systems, website or proprietary software.