Ambetter Support | Ambetter from Western Sky Community Care

 

Find answers to top questions about Ambetter health insurance.

Get answers about billing and payments or learn about enrollment and benefits. Contact us if you still need help.

Ambetter Takes Our Commitment To You Seriously, And Is Honored To Keep You Covered During This Unprecedented Health Situation.

For more details on COVID-19, Ambetter plan coverage, Telehealth, and prescription refills, please visit our FAQs page.

Questions About Your Bill and Payments

All 2022 Ambetter from Western Sky Community Care members now make their monthly premium payments through the New Mexico Health Insurance Exchange.  Go to www.bewellnm.com, or call 1-833-862-3935 to pay over the phone.

If you’re a current Ambetter member with 2021 coverage, please login to your online member account to pay your premium. Or if you need help, talk to a representative at 1-833-945-2029 (TTY 711).

Questions About Enrollment and Renewal

Looking for more information about Ambetter enrollment and plan renewal? Learn more with the frequently asked questions below. If you don’t see your question, contact Ambetter Member Services at 1-833-945-2029 (TTY 711).

Open Enrollment is the time period when you can enroll in health insurance, or renew your Ambetter plan. It begins November 1st and ends on January 15th. Find out more about enrolling in Ambetter health insurance plans.

Visit our Become a Member page.

Open Enrollment is from November 1st through January 15th. During Open Enrollment, you can enroll in a plan on the Health Insurance Marketplace. Outside of Open Enrollment, you still may be able to enroll. To qualify, you would need to experience a Qualifying Life Event that causes a change in your insurance status. If you may be in this situation, call us today and we can help!

Learn more about enrolling and joining Ambetter. Visit Become a Member page.

Even if Open Enrollment is over, you may still be able to enroll in an Ambetter health insurance plan. You may qualify for insurance during a Special Enrollment period. This is a time outside the annual Open Enrollment period where you can sign up for health insurance (if you qualify anddon’t already have insurance coverage). To qualify, you would need to experience a Qualifying Life Event that causes a change in your insurance status. Visit our Get Covered page for a list of qualifying life events.

If you are eligible, then you can enroll or change your health insurance. Keep in mind that you’ll need to make changes within 60 days of your qualifying life event.

Learn more about joining Ambetter and Special Enrollment. Visit our Become a Member page.

If you are an Ambetter member, you will receive renewal information in the fall, with details for next year’s Ambetter coverage.

Review your renewal information closely. If you don’t need to make any plan changes, we will automatically renew your coverage. Then, your coverage will start on January 1 of the next year.

If you want to make changes, just call us and we’ll help you explore your options. 1-833-945-2029 (TTY 711)

If the number of people in your household has changed, you may qualify to add an additional person, or dependent, to your plan. Find out more about Special Enrollment on our Become a Member page.

If you have experienced a Qualifying Life Event, call us to get started. 1-833-945-2029 (TTY 711)

Ambetter offers affordable health insurance plans in 25 states. We may have plans available in the city and state where you live. You can check availability in your state today.

Questions About Plans and Benefits

Ambetter offers affordable health insurance plans in 25 states. Our plans have valuable benefits so our members can take charge of their health. Learn more about our plans and benefits below.

Marketplace insurance refers to health plans that meet the “minimum essential coverage” and other requirements of the Affordable Care Act (ACA). Each state has its own Health Insurance Marketplace where you can shop for and choose healthcare plans online. Or you can buy a plan directly from an insurance company like Ambetter. When you shop with Ambetter, we can help you find the best plan for you and your family.

Learn more about Ambetter plans.

You can change or renew your plan during the Open Enrollment time period, which begins on November 1st  and ends on January 15th.

If Open Enrollment is over, you may still be able to change your Ambetter plan. You may qualify for a Special Enrollment period. To qualify, you would need to experience a Qualifying Life Event that causes a change in your insurance status. Visit our Get Covered page for a list of qualifying life events.

If you are eligible for Special Enrollment, then you can change your health insurance today. Keep in mind that you’ll need to make changes within 60 days of your qualifying life event. Contact us for help making changes to our plan.

You can also learn more about Special Enrollment and joining Ambetter at our Become a Member page.

An in-network provider is a doctor or facility that's part of your Ambetter health insurance plan. They have a contract with your health insurance company for their services at a set cost. When you visit an in-network provider, the cost is less than visiting an out-of-network provider. You can search for and select Ambetter in-network doctors, facilities and pharmacies through our Find a Doctor tool.

Ambetter Telehealth provides members with 24/7 medical help from doctors via video and phone. Whenever you need help, you can have a video call with a provider. You can ask health questions or get a diagnosis for non-emergency health issues. Plus, there’s no copay when you use in-network telehealth providers. Teladoc is our partner for Ambetter Telehealth.

To set up an Ambetter Telehealth call, log in to your online member account and follow the instructions.

What You Need to Know about Coronavirus or COVID-19

Ambetter is monitoring the ongoing COVID-19 situation. If you have questions about COVID-19 symptoms, treatment and more, read below.

We have created a separate page with what you need to know about Coronavirus and COVID-19. There you’ll find information about symptoms, testing and treatment, plus what your Ambetterplan will cover.


 

*Ambetter does not provide medical care. Medical care is provided by individual providers. $0 Telehealth copay does not apply to plans with HSA until the deductible is met.